Privacy Policy
Effective 25 October 2026
This Privacy Policy describes how Prompt Video (“Prompt Video”, “we”, “us”) collects, uses, and shares information when you use the Prompt Video app and website (together, the “Service”). By using the Service, you acknowledge the practices described in this policy.
Information we collect
- Content you submit. Prompts, messages, images, and other material you provide to the Service, and the content generated from them.
- Identifiers. Random identifiers generated for each installation of the app. Deleting and reinstalling the app creates new ones. They are used to keep your subscription and balance and to secure the Service.
- Purchase information. Subscription status and transaction history from Apple and our subscription service providers. We do not receive your full payment details.
- Communications. Information you provide when you contact us, such as your email address and the contents of your message.
The Service does not require you to create an account. Projects you create are stored on your device, and content needed to generate media is sent to us and our service providers for processing.
How we use information
We use the information we collect to:
- provide, operate, and maintain the Service, including generating images and video;
- process subscriptions and manage usage allowances;
- review content, automatically or manually, to enforce our terms and keep the Service safe;
- secure the Service and detect, prevent, and respond to fraud and abuse;
- analyze, develop, and improve the Service;
- respond to requests and provide support; and
- comply with legal obligations and protect our rights and the rights of others.
How we share information
- Service providers. We share information with vendors that perform services on our behalf, such as cloud hosting and storage, AI model and media generation, content moderation, subscription management, and payment processing. Some providers may retain information for a limited period under their own terms, for example to monitor for abuse.
- Legal and safety. We may disclose information if we believe it is required by law or legal process, or necessary to protect the rights, property, or safety of Prompt Video, our users, or others.
- Business transfers. Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of all or part of our business.
We do not sell personal information, and we do not use it to track you across other companies’ apps and websites for advertising.
Retention
Purchase and balance records are kept for as long as needed to provide your subscription and to meet legal and accounting obligations. Images you upload are deleted from our storage within a few days. Prompts and generated content are processed to provide the Service and are not stored by us afterwards.
International transfers
We and our service providers may process information in countries other than the one where you live, including the United States. Where required, we rely on appropriate safeguards for these transfers.
Legal bases
Where applicable law requires a legal basis for processing, we rely on the performance of our contract with you, our legitimate interests in operating, securing, and improving the Service, and compliance with legal obligations.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict its processing. You may also have the right to lodge a complaint with a data protection authority.
The Service has no accounts and does not ask for your name, email address, or other identifying information to use the Service. Information we process is associated only with random identifiers generated by the app, so in most cases we cannot determine which information, if any, relates to you. We will act on a request when we can reasonably identify the information it concerns; when we cannot, we may be unable to act on it. To make a request, contact us at the address below.
You can delete projects in the app, or delete the app to remove everything stored on your device. You can manage or cancel your subscription in your Apple account settings.
Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
The Service is intended for people aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will take appropriate steps.
Changes to this policy
We may update this policy from time to time. The updated version will be posted here with a new effective date. Your continued use of the Service after a change takes effect means you accept the updated policy.